Name: Gitanjali Jindal, Anand Kumar, Randeep Kaur
Country: India

Year: 2026
Volume: Vol-11, No.2, July-Dec-2026
Page Number: 337-351
DOI: https://doi.org/10.5281/zenodo.23008751

With an emphasis on how leadership tactics have inspired the airline's growth, competitive positioning, disaster management, and response to market modifications, this study examines the function of management in British Airways' fulfillment and problems. The study examines how leadership influences organizational overall performance, worker engagement, and the company's capacity to regulate to the constantly converting aviation region thru based interviews with senior and mid-stage managers at Airways. The study uses a quantitative method, amassing statistics on worker happiness, decision-making, and leadership effectiveness by standardized questionnaires. Understanding how management techniques propel increase, studying how management has managed crises, comparing leadership's impact on organization tradition, and examining how Airways has tailored to market and technological changes are all a part of the studies goals.
The outcomes show that British Airways' management combines transformational and transactional methods, encouraging creativity and adaptability while supporting the airline in maintaining operational effectiveness. Nonetheless, it has been determined that there may be need for improvement in the regions of sustainability practices, personnel involvement, and crisis communication. The study involves the realization that during order for Airways' management to be aggressive in a market this is converting quickly, they have to adopt transformational management, cultivate an innovative way of life, and encompass sustainable practices. The study gives insightful records approximately the critical role management performs in British Airways' ongoing success and the problems it faces within the aviation zone.

Key Performance Indicator, Return on Investment, Strategic Leadership, Emotional Intelligence, Organizational Culture