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DIGITAL BANKING IN RURAL INDIA: TRENDS, CHALLENGES, AND FUTURE PROSPECTS

Author Information
Name: Ramesha.M.C
Country: India
Publication Details
Year: 2026
Volume: Volume-11, (Special Issue: March 2026)
Page Number: 159-165
DOI: https://doi.org/10.5281/zenodo.19233457
Abstract
ABSTRACT
The rapid evolution of digital banking in India has transformed financial services, offering greater accessibility, convenience, and efficiency, particularly in rural areas. This study explores the growth, challenges, and future prospects of e-banking in rural India, highlighting key initiatives by the Government of India, fintech partnerships, and the Reserve Bank of India (RBI) aimed at promoting financial inclusion. The paper reviews
the adoption of electronic banking services such as internet banking, mobile banking, ATMs, UPI, and digital fund transfers, while also examining the benefits, including cost reduction, transparency, and 24/7 accessibility. Despite significant progress, challenges persist, including limited internet connectivity, low digital literacy, language barriers, and cybersecurity concerns. The study emphasizes the role of emerging technologies such as artificial intelligence, big data, and blockchain in enhancing rural banking. Strategic recommendations are provided to improve digital literacy, infrastructure, customer support, and MSME adoption, along with calls for further research on financial inclusion. Overall, the paper underscores the potential of a hybrid digital-physical banking model to drive sustainable, inclusive growth in rural India.

Keywords: Digital literacy, Electronic Banking, Reserve Bank of India, cybersecurity and Rural India.
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