Name: Raghavendra Raju & M. Muniraju
Country: India

Year: 2026
Volume: Volume-11, (Special Issue: March 2026)
Page Number: 143-148
DOI: https://doi.org/10.5281/zenodo.19233059

ABSTRACT
With the Advent of Technology, especially with the entry of Artificial Intelligence, there have been tremendous changes in the banking sector. One such technological tool is Robotic Process Automation. This automates the repetitive, rule-based business process done by the employees. Now the point is whether it replaces the employees, just as computers have done. The study was done to know how much the banking sector has impacted by RPA. For this, a Case study approach was used to know how RPA has made an impact by taking select Public and Private Sector Banks. The Banks selected are in the Public Sector - Canara Bank, State Bank of India, and in the Private Sector- HDFC
Bank, ICICI Bank. The Study indicate that with the adoption of RPA, there is a decrease in processing errors, improving efficiency and thereby increasing performance at work.

Keywords: Artificial Intelligence, RPA,