Name: Inderjeet Singh Sidhu, Reenu Maheshwari
Country: India

Year: 2017
Volume: Volume-2, Issue-2 (July-December)
Page Number: 100-105

In order to achieve a competitive edge in the market, the firm needs to be innovative, that is a firm continuously needs to differentiate its products and services. To innovate, organizations have to become knowledge-intensive. In this context, the study is an attempt to analyze the knowledge creation process and its impact on innovation capability in the Indian banking sector. This study attempts to develop a model of knowledge creation specifically for retail banking sector and analyze its impact on the innovation capability in the banking sector. The related review of literature suggests that generation of knowledge is most important for innovation, as it’s the first and basic to innovation. With the help of literature, the paper identifies various models related to knowledge creation and knowledge transfer. 160 valid questionnaires were received from the bankers of public, private and foreign banks in NCR.A tentative model of knowledge creation in retail banks examining the various stages of knowledge creation processes is proposed. The results of the present study will be helpful to managerial practice by pointing out the importance of knowledge creation and illustrating their importance in innovation. The paper also highlights the importance of lower and middle-level bankers in the new knowledge creation and innovation. Future researchers may empirically examine the validity of the relationship.
Key Words: Knowledge creation, Knowledge sharing, Knowledge codification, Knowledge transfer, Innovation.
The Effect of Knowledge Creation Process on Bank Innovation Capability: An Investigation in the Retail Banking Sector